privacy policy

Transcloud Solutions PVT. LTD.

Protecting Your Privacy

Transcloud Solutions is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Transcloud Solutions is bound by the Information Technology Act 2000 of India and the Gujarat Privacy and Data Protection Rules, which set out a number of principles concerning the protection of your personal information.
Set out below is information that Transcloud Solutions is required to communicate to its customers. Transcloud Solutions recommends that you keep this information for future reference.

Your personal information

Personal information held by Transcloud Solutions may include your name, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your Transcloud Solutions PIN, username or password. Transcloud Solutions also holds details of your Transcloud Solutions services (including their status).If you choose not to provide certain personal information, Transcloud Solutions may not be able to provide you with the services you require, or the level of service on which Transcloud Solutions prides itself.
Occasionally, you may need to provide personal information about other individuals to Transcloud Solutions (e.g. about your authorised representatives). If so, Transcloud Solutions relies on you to inform those individuals that you are providing their personal information to Transcloud Solutions and to advise them that Transcloud Solutions can be contacted for further information (see ‘How to contact us’ below).

How we collect personal information

Transcloud Solutions collects personal information in a number of ways, including:
  • Directly from you, when you provide information by phone or in application forms, or when you submit your personal details through Transcloud Solutions’s websites (e.g. from contact us form)
  • From third parties such as Transcloud Solutions’s related companies, credit reporting agencies or your representatives
  • From publicly available sources of information
  • In response to a survey, contest or sweepstakes
  • From the organizations identified below under ‘When Transcloud Solutions discloses your personal information’
  • From Transcloud Solutions’s own records of how you use your Transcloud Solutions services, or when legally required to do so.

How we use your personal information

Your personal information may be used to:
  • Verify your identity
  • Assist you to subscribe to Transcloud Solutions’s current services
  • Offer you and provide additional Transcloud Solutions or related services
  • Administer and manage those services, including charging, billing and collecting debts
  • Inform you of ways the services provided to you could be improved
  • Conduct appropriate checks for credit-worthiness and for fraud
  • Research and develop Transcloud Solutions’s services
  • Gain an understanding of your information and communication needs in order for Transcloud Solutions to provide you with a better service, and
  • Maintain and develop Transcloud Solutions’s business systems and infrastructure, including testing and upgrading of these systems.
Also, your personal information is collected so that Transcloud Solutions can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). Transcloud Solutions does this to keep you informed of its products, services and special offers. If you do not wish Transcloud Solutions to promote and market its products, services and special offers to you, please call +91 901 699 9874.
In relation to marketing and promotional material sent via email, Transcloud Solutions will send such material to you unless you indicate you wish to opt-out by selecting this option in the email.

When we disclose your personal information

In order to deliver the services you require, Transcloud Solutions may disclose your personal information to organizations outside of Transcloud Solutions. Your personal information is disclosed to these organizations only in relation to Transcloud Solutions providing its services to you. These organizations may carry out Transcloud Solutions’s:
  • Customer enquiries
  • Mailing operations
  • Billing and debt-recovery functions
  • Information technology services
  • Installation, maintenance and repair services
  • Marketing and telemarketing services
  • Market research
  • Web site usage analysis
Transcloud Solutions takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, Transcloud Solutions may disclose your personal information to:
  • Your authorised representatives or your legal advisers (e.g. when requested by you to do so)
  • Credit-reporting and fraud-checking agencies
  • Credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing)
  • Transcloud Solutions’s related companies
  • Transcloud Solutions’s professional advisers, including its accountants, auditors and lawyers
  • Other information technology service providers (for example, if you obtain services from other providers, Transcloud Solutions may need to disclose your personal information for billing purposes)
  • Government and regulatory authorities and other organisations, as required or authorised by law.

Transcloud Solutions’s web sites

Transcloud Solutions provides products and services via its various web sites. When you visit Transcloud Solutions’s sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists Transcloud Solutions to improve the structure of its web sites and monitor their performance.
Transcloud Solutions may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for Transcloud Solutions’s web sites to remember your preferences. As such, cookies are designed to improve your experience of Transcloud Solutions’s web sites.
In some cases, cookies may collect and store personal information about you. Transcloud Solutions extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.
Transcloud Solutions also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Transcloud Solutions collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Google AdSense

Our site uses Google AdSense to serves ads from Google and it’s partners based on your prior visit to our website or other websites on the internet. Google uses advertising cookies to serve these ads. You may opt-out of personalised advertising by changing your Ad Settings. For more information on how Google uses your data when you visit our site, please go to

Help us to ensure we hold accurate information

Transcloud Solutions takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why Transcloud Solutions recommends that you:
  • Let Transcloud Solutions know if there are any errors in your personal information
  • Keep Transcloud Solutions up-to-date with changes to your personal information such as your name or address
If you are a subscriber to one of Transcloud Solutions’s online products or services, you may change your personal details by contacting Transcloud Solutions on +91 901 699 9874.

You can access your personal information

You have the right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and either send it by mail to Transcloud Solutions Pvt Ltd, J 346, Siddharth Elegance, Navayard Channi Road, Vadodara, Gujarat 390 024 or by sms/call to +91 901 699 9874 or by email to
Transcloud Solutions reserves the right to charge a fee for searching for and providing access to your information.

How to contact us

If you have any questions in relation to privacy, please contact Transcloud Solutions on +91 901 699 9874 between 9.00am and 6.00pm, Monday to Friday. Please note that this number is not for general service enquiries. Alternatively, you can write to our General Manager, Transcloud Solutions Pvt Ltd, J 346, Siddharth Elegance, Navayard Channi Road, Vadodara, Gujarat 390 024 or by email to
Transcloud Solutions Privacy Statement October 2023.